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SUPPORT

MANUALS 

iOS- iPHONE/iPAD

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► TOOLS

Project Planning Pro Addin

An addin that resides within Microsoft Project, will allow you to import plans directly into Project Planning Pro. One click solution to get your MS Project Plans from Microsoft Project on to Project Planning Pro without conversion.



Project Planning Pro Extender

"Project Planning Pro Extender" is a tool to optimize your MS Project plan. It is a compression tool to reduce XML file size.

If you are having trouble installing these tools to your desktop, please contact support and we’ll be in touch with you shortly.

GET IN TOUCH

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FAQ

► Q1- On which platforms is Project Planning Pro available?

Project Planning Pro is available on Mac, iOS and Android as of now.

► Q2- What are the files supported in Project Planning Pro?

Currently you can import .xml, .ppp & .mpp files in Project Planning Pro while you can export Projects in .ppp, .xml, .csv & .pdf

► Q3- From where can I Import Files?

As of now, you can import all supported files from iCloud, Dropbox & Mail.

► Q4- Can I import files created in other Project Management Software?

Currently we only support project plans created in Microsoft Project.

► Q5- How can I import files created in Microsoft Project?

You can import plans that you have created in Microsoft Project (.mpp files) and edit it in Project Planning Pro. However, to do this on your Mac you need to install latest version of Java. Here's a tutorial that shows how to do it.


► Q6- Does Project Planning Pro have Cloud Sync feature?

As of now Project Planning Pro does not have this feature and we are working on it. Until then you can export files from your iPad or any other device and import the same file from another device.

► Q7- Do you have a Trial Version?

Yes, you can try Project Planning Pro on Mac by downloading the Trial Version for 15 days. This trial version has no limitations when it comes to features in the product.

► Q8- How can I upgrade once the trial period is over?

When you launch Project Planning Pro you will get a screen where you have an option "Buy License". It will take you on our website. You can make payment and your license will be sent to you by mail right away.

► Q9- Can I get refund if I don't like the product?

Yes you can get refund for your product if you are unhappy with it. However, you have to raise a refund request within 30 days of the purchase made. Also the reason for refund will be taken into consideration before it is processed.

► Q10- What is the procedure to get a refund?

  • If you are unhappy with the product we request you to write us at orders@fastspring.com with the reason of refund and the order id of your transaction.
  • Order Id is mentioned in the Invoice sent to you by mail at the time of purchase.
  • If you contact us within 30 days of purchase, along with Order id and a genuine reason we will refund you the money.

► Q11- What should I do if the transaction failed but the money was deducted from my account?

In this case, if it's a failed transaction the money will be credited to your account within 2-3 working days. If not we request you to write us at orders@fastspring.com and we will look into it.

ADDRESS
i2e Consulting LLC
93 Shennecossett Road, # 104, Groton CT 06340

CONTACTS
Email: support@i2econsulting.com
Phone: +1(866) 968-9995